Adam's Story

Adam is the example of Extraordinary Customer Service. He sells shoes at Tops For Shoes in downtown Asheville, NC. This is an independent show store going into it's 3rd generation of ownership. They live and breathe customer service. The only way employees leave is through death or having to move away.
Adam has been working at the store for 5 years. He was in the restaurant business. A friend got him a job in the stockroom of the shoe store so Adam would have something else to do. In a couple of years he found himself on the shoeroom floor selling shoes - something he never thought he would do.
Adam quickly discovered that his job was not selling shoes. His job was helping solve people's problems. If they have hurting feet, leg problems, or back issues he understands the shoes he was fitting were to solve the problems.
This is what Extraordinary Customer Service is all about. Helping people solve problems not selling goods or services. Adam does not want to sell you a shoe you will not wear. He wants you to be better because you saw him. That's Extraordinary Customer Service!