Wednesday, August 29, 2018

Tweak It!

The difference between a good and poor customer service is often a simple tweak.  I had two waitresses at different restaurant. The first provided exceptional customer service. The second’s service was poor. They both delivered food in the same amount of time – which seemed slow and made mistakes in our order.  The difference?  The first one told us initially this was her first day on the job.  All the second one had to do was to genuinely apologize for the late timing and mistakes.

What are the 1-2 things you can change to make significant improvements to your customer service? We get weighted down by the many items that are really insignificant. Focus on the few things that will make the biggest difference.  This helps you streamlining your resources and shows the quickest results.