Thursday, September 11, 2014

Blue Light Customer Service

The blue light starting it all. My son-in-law was driving through main street in Emerald Isle, NC at 2 am with his 2 small children asleep. 
The police car passed him in the opposite direction. It turned around and ignited its blue lights. Once stopped, the officer approached slowly, examining the car’s contents. “You were going 10 over the speed limit.”
My son-in-law was tired from a 9 hour trip to the beach with his family. The town speed limit had just dropped from 35 to 25. He was minutes from joining the rest of us at our annual beach home. It’s been our family tradition for over 25 years in this small town.
In hushed tones the officer continued. “I don’t want to wake the children. Please don’t do it again and enjoy your stay.”
It was a simple gesture. The officer made his point. My son-in-law now pays more attention to his speed limit. It was extraordinary customer service. 

Wednesday, September 3, 2014

Slow Down to Speed Up

Slow down to speed up is a key in customer service. How many times have you been in a hurry only to make a mistake and have to go back to fix it? You may have saved a little time initially but you spent more time overall. 
You can work with customers effectively but not efficiently. So take you time with customers. Don’t be in a hurry. Make sure you get it right the first time. Make sure you get it right the way they want it done.