Your voice mail needs options and information. Is there an option other than leaving a message in your voice mail? You can offer another number or best yet a pressed number to place the caller with someone live. Some people prefer leaving a message but others may need to talk with someone right away.
Do you give your customers the best information on your voice mail? If it is a heavily used number you can provide some basic information before they leave a message. Let your customers know when they can expect a reply. The best voice mails are updated daily. It only takes 15-20 seconds. Your customers know when to expect you to answer your phone.
You don’t have to be available 24 hours a day via phone. Let voice mail work for you. Provide your customers with options and the best information.
