Hello! Customer service is about building relationships. When folks enter your space “Hello” says you recognize them. In most cases this is best. Some retail stores greet you with, “Can I help you?” Most of the time your answer is “No”. This ends the relationship.
“Hello” starts the relationship. When someone wants more information they know who to ask.
I was volunteering at a conference to give directions & assistance to attendees. I stood on one side of the hall while my peer stood on the other. He held a big sign that said “Ask Me.” I simply said “Hello” to folks who passed me. I had 5 times more questions that my co-worker. “Hello” starts the relationship.
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